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Telephone Access to Genitourinary Medicine Clinics: How many phone calls are needed for a service evaluation and what influences access?

Telephone Access to Genitourinary Medicine Clinics: How many phone calls are needed for a service evaluation and what influences access?

Research Project Report (2016-2017)

Author: Ms Gabriela Agathangelou
Supervisor: Dr Foley, Dr Patel
Group: Genito-Urinary Medicine
Keywords: genitourinary clinics, mystery shopping, open access, bashh standard, telephone

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